Customer Service

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Purpose of role

This is an administrative role which involves providing a friendly and professional service to clients who come into reception seeking advice. You will be part of a team providing the first point of contact for clients who use our service.


For this role we are looking for volunteers who can offer at least 1 day a week or 2 half days from 9am-1pm or 1pm-4:30pm for at least 6 months.

Main duties and activities may include:

  • Welcoming clients & explaining the reception process to them
  • Checking appointment availability and booking client appointments by phone or using online booking systems
  • Recording client details
  • Other administrative tasks, including preparing paperwork & leaflets

Personal skills and qualities

  • Friendliness and approachability
  • Excellent verbal communication skills including telephone skills
  • Good numeracy, literacy and IT skills
  • Flexibility and willingness to work as part of a team
  • Ability to work in a busy environment
  • Understanding of the issues affecting society and their implications for clients
  • An understanding of why confidentiality is important
  • Respect for views, values & cultures that are different to their own


24th July, 2018|Volunteering|