Our online form below allows you to request a call back or email from one of our Energy Advisers.
Please tell us if we can leave a voicemail for you. We can’t leave a voicemail if you have not told us it is okay.
If you are contacting us about another person’s issue, we suggest they contact us directly, or you complete a consent form so you can speak for them. If not , we can only provide general information.
If you tell us about your ethnicity, sexuality, health, trade union membership or religion, that is known as sensitive, ‘special category’ information. Please only share this with us if you are okay with us storing it. There is a question on the form to agree to this.
If you would like us to email you advice it’s important that you are confident no one else can access your email account. We suggest you don’t use a work account because other people may have access to this information.
It’s important to remember that emails may not be encrypted and can be intercepted so do not ask us to email you advice if you want to maintain strict online security and confidentiality – a telephone call is more secure than email.
By clicking to the next page you are consenting to share your information with Citizens Advice Leeds for the purpose of providing advice on your enquiry.
In order to help you with your enquiry we need to store information about you. As a requirement of the Data Protection Act 2018 we need your consent to do this.
All information you give to us is strictly confidential.
We will never discuss your enquiry with anyone unless you give us express permission to do so, or if we are compelled to do so by law.
If you do not give your consent to store information then please do not share your information with us through this form.
We act as a data controller for the purposes of the GDPR regulations 2018.
We will manage the information provided on this form in accordance with this Act which has replaced the Data Protection Act (1988).