Are you looking for a new challenge? Want to learn new skills and use your experience to make a difference?

What do we offer you?

Volunteering at Citizens Advice Leeds could be the opportunity you’ve been looking for.

We have a range of volunteering opportunities available including working on our telephone helpline and drop-in services.

  • Full training through group sessions and self-study
  • Travel expenses

  • A friendly working environment which values the contribution of volunteers

  • Personal satisfaction and self-development

  • A stimulating role where you learn about different aspects of life

What we do

Citizens Advice Leeds is a local charity providing free, confidential and independent advice to residents of Leeds and the surrounding areas. We provide advice and information to clients over the phone, face-to-face and through email. We value diversity, promote equality and challenge discrimination.

Last year we helped over 30,000 people find answers to their enquiries, from benefits and debt problems to housing, employment and relationship issues.

As part of the national Citizens Advice network we work with partners to promote access to advice for all and using our combined evidence we campaign for policy changes for the benefit of wider society.

Can you help us by volunteering?

Our clients and volunteers come from all walks of life. We are committed to providing an independent advice service, and volunteering opportunities, for the whole community.

As a volunteer we expect that you will:

  • Show respect for clients and colleagues

  • Bring a non-judgemental attitude to work

  • Participate fully in the training we provide

  • Arrive on time and let us know in advance if you are unable to attend

We have filled our current volunteering vacancies. This page will be updated with role descriptions and further details when we are next recruiting volunteers.

If you have any questions please email