Are you looking for a new challenge? Want to learn new skills and use your experience to make a difference?
What do we offer you?
Volunteering at Citizens Advice Leeds could be the opportunity you’ve been looking for.
We have a range of volunteering opportunities available including working on our telephone helpline and drop-in services.
- Full training through group sessions and self-study
A friendly working environment which values the contribution of volunteers
Personal satisfaction and self-development
A stimulating role where you learn about different aspects of life
What we do
Citizens Advice Leeds is a local charity providing free, confidential and independent advice to residents of Leeds and the surrounding areas. We provide advice and information to clients over the phone, face-to-face and through email. We value diversity, promote equality and challenge discrimination.
Last year we helped over 30,000 people find answers to their enquiries, from benefits and debt problems to housing, employment and relationship issues.
As part of the national Citizens Advice network we work with partners to promote access to advice for all and using our combined evidence we campaign for policy changes for the benefit of wider society.
Can you help us by volunteering?
Our clients and volunteers come from all walks of life. We are committed to providing an independent advice service, and volunteering opportunities, for the whole community.
As a volunteer we expect that you will:
Show respect for clients and colleagues
Bring a non-judgemental attitude to work
Participate fully in the training we provide
Arrive on time and let us know in advance if you are unable to attend
Welfare Rights & Universal Support Services Citizens Advice Leeds will be delivering a new service in 2019/20, supporting people in making claims for Universal Credit. This is part of a new national project being run by the Citizens Advice service, called Universal Support – Help to Claim. We are looking for advisers to join us in developing and delivering this project and to contribute to our wider welfare rights advice services. If you are an experienced Welfare Rights Adviser we’d love to hear from you and we will also welcome applications for trainee roles from candidates with excellent IT and communications skills and a commitment to our values of fairness, equality and social justice. We have up to 4 full-time equivalent posts available and will consider applications for part-time and full-time hours. Welfare Rights Adviser/Trainee Adviser x4 FTE Hours: Up to 35 hours per week for a full-time post [...]
If you have any questions please email firstname.lastname@example.org.