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Job opportunities

Looking for a job that makes a difference? At Leeds Citizens Advice & Law Centre our team helps over 35,000 people a year with advice and support that makes a positive impact on people’s lives.

Everyone contributes to this, not just advisers, but also administrators, trainers and back office staff, all have a role to play in helping us to achieve our goals.

Apply for a job opportunity

Follow the links for more information on a role and how to apply.

Employee benefits

We want our staff to feel appreciated and well rewarded for the valuable work they do, so we offer excellent terms and conditions to our employees including:

A flexible 35 hour working week
Annual leave starting at 25 days p.a. plus 12 bank holidays
Policies that support a healthy work-life balance
Employee Assistance Programme
Pension scheme
Modern offices in a city centre location

Promoting equality, valuing diversity and working inclusively are integral to our ethos as an employer and service provider. We are a Disability Confident Employer and a signatory to the Mindful Employer Charter.

Current job opportunities at Leeds Citizens Advice & Law Centre

Join the Team Making a Difference in Leeds!

Do you believe in social justice, equality, and making a real difference in people’s lives? Leeds Citizens Advice & Law Centre helps over 30,000 people a year with welfare benefits, debt, housing, energy issues, and more. We’re looking for enthusiastic and motivated individuals to join our dedicated team of advice professionals.

We’re recruiting for the following rewarding roles at Leeds Citizens Advice & Law Centre:

Gateway Assessor / Trainee

Gateway Assessor/ Trainee

Full-time role (35 hours per week)
Salary scale point (pro rata):
- NJC Points 7-12 (trainee) £27,274- £29,542
- NJC Points 12-17 (qualified) £29,542 – £32,046

The Gateway Assessor acts as the first point of contact for our service, using listening and questioning skills to understand and explore clients’ issues, and providing information, signposting and/or making referrals and where appropriate appointments with advice providers.

You will be working as part of our busy gateway assessment team, who respond to clients contacting us through a range of channels – face to face drop in, our telephone advice line, and by webchat and email.

Strong oral and written communication skills are essential, as is the ability to listen, engage and empathise with potentially vulnerable clients. You should be organised and resilient, with the ability to work independently on a number of tasks to meet deadlines.

You will be a good team player, delivering high quality advice to clients, and contributing to the team rota, targets, and KPIs to provide an excellent service.

What We Offer:
Competitive salaries
Flexible working patterns with the option of hybrid working

Supportive, inclusive work environment
Ongoing training and development to help you grow
A real chance to make an impact in the lives of people across Leeds

Who We’re Looking For:
We’re seeking people with strong communication skills, resilience, a commitment tosocial justice, and the desire to support our communities through high-quality advice and casework.
Whether you’re exploring a client’s problem with them, supporting someone through an advice issue , guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.

Based in Leeds from our City Centre Hub/Hybrid, Various Hours available.
Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.

Further information about the roles including application form can be downloaded:

Gateway Assessor Job Pack
Application Form
Monitoring Information Form

Please note that CVs are not accepted as part of the application process.

Due to high levels of interest in our roles, we are unable to respond individually to applicants who are not invited to interview.

Closing date: Monday 19th October 2026 at 9am

Interviews will be held from Tuesday 3rd November 2026 onwards

Applications received after this time and date will not be considered. Please also note that CVs are not accepted as part of the application process.

Due to high levels of interest in our roles, we are unable to respond individually to applicants who are not invited to interview. If you do not hear from us by 30th October 2026, you should assume you are not being invited to interview on this occasion.

Welfare Rights Adviser

Welfare Rights Adviser (Help to Claim Team)

Qualified NJC Salary Scale Points 18-22 (£32,578 – £34,811) pro rata
Full and Part time roles available

We are looking for an experienced Welfare Rights Adviser to join our Help to Claim team, providing advice and support to clients on their entitlement to Universal Credit. You will support clients throughout the claims process, from making an initial claim through to receiving their first payment, ensuring they have the knowledge and confidence to manage their claim independently.

You will carry out benefit entitlement checks, identify any additional advice needs, and make appropriate referrals where issues fall outside the scope of the Help to Claim service. A key part of the role is ensuring clients receive accessible, responsive and high-quality advice through telephone and digital channels.

You will have experience of providing welfare rights advice to a wide range of clients, helping them achieve the best possible outcomes for their circumstances. You will be organised, able to work independently, and committed to delivering an excellent client service.

Excellent verbal and written communication skills are essential, together with the ability to listen, engage and empathise with potentially vulnerable clients. A solution-focused approach, strong organisational skills and the ability to work collaboratively with colleagues to achieve wider organisational objectives are also essential.