Working for us
Job opportunities
Looking for a job that makes a difference? At Citizens Advice Leeds our team helps over 30,000 people a year with advice and support that makes a positive impact on people’s lives.
Everyone contributes to this, not just advisers, but also administrators, trainers and back office staff, all have a role to play in helping us to achieve our goals.
Apply for a job opportunity
Follow the links for more information on a role and how to apply.
Employee benefits
We want our staff to feel appreciated and well rewarded for the valuable work they do, so we offer excellent terms and conditions to our employees including:
- A flexible 35 hour working week
- Annual leave starting at 25 days p.a. plus 12 bank holidays
- Policies that support a healthy work-life balance
- Employee Assistance Programme
- Pension scheme
- Modern offices in a city centre location
Promoting equality, valuing diversity and working inclusively are integral to our ethos as an employer and service provider. We are a Disability Confident Employer and a signatory to the Mindful Employer Charter.
Current job opportunities at Citizens Advice Leeds
Help to Claim Welfare Rights Adviser/Trainee
Part Time: 25 Hours per week
Fixed Term Contract to 31 December 2025
Salary: Trainee: £24,294 – £26,421 p.a. (pro-rata); Qualified: £29,269 – £31,364 p.a. (pro-rata)
Citizens Advice Leeds is working for a fairer society where people are free from the effects of poverty and injustice. We are a local charity helping over 30,000 people a year to resolve financial, housing, employment and other legal issues.
As a Welfare Rights Adviser you will join our established Help to Claim team helping people to make claims for Universal Credit through to their first payment. You will play a key role in ensuring our clients receive good quality advice via telephone and digital channels, including carrying out benefits checks, assisting with applications, and contributing to team rotas and targets.
Good attention to detail, strong IT skills and a focus on good customer service are some of the key attributes needed for this role. Some knowledge of welfare rights is essential for this role, though training will be given.
Trainee opportunities
Applications are invited both from qualified/experienced advisers, and from motivated candidates looking for a career development opportunity in the advice sector.
As a trainee you will develop the skills to deliver advice over the phone and online in welfare rights. If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we’re offering training and support to reach full competence as soon as possible.
How to Apply
Please note that the closing date for the above role 10am, Tuesday 26 November 2024. Interviews will be held from 9 December 2024 onwards. The job pack and application form can be downloaded below;
Help to Claim Welfare Rights Adviser
Application Form
Monitoring Information Form
Due to high levels of interest in our roles, we are unable to respond individually to applicants who are not invited to interview. If you do not hear from us by 20th December 2024 you should assume you are not being invited to interview on this occasion.