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Job opportunities
Looking for a job that makes a difference? At Leeds Citizens Advice & Law Centre our team helps over 35,000 people a year with advice and support that makes a positive impact on people’s lives.
Everyone contributes to this, not just advisers, but also administrators, trainers and back office staff, all have a role to play in helping us to achieve our goals.
Apply for a job opportunity
Follow the links for more information on a role and how to apply.
Employee benefits
We want our staff to feel appreciated and well rewarded for the valuable work they do, so we offer excellent terms and conditions to our employees including:
- A flexible 35 hour working week
- Annual leave starting at 25 days p.a. plus 12 bank holidays
- Policies that support a healthy work-life balance
- Employee Assistance Programme
- Pension scheme
- Modern offices in a city centre location
Promoting equality, valuing diversity and working inclusively are integral to our ethos as an employer and service provider. We are a Disability Confident Employer and a signatory to the Mindful Employer Charter.
Current job opportunities at Leeds Citizens Advice & Law Centre
Join the Team Making a Difference in Leeds!
Do you believe in social justice, equality, and making a real difference in people’s lives? Leeds Citizens Advice & Law Centre helps over 30,000 people a year with welfare benefits, debt, housing, energy issues, and more. We’re looking for enthusiastic and motivated individuals to join our dedicated team of advice professionals.
We’re recruiting for the following rewarding role at Leeds Citizens Advice & Law Centre:
Welfare Rights Adviser
Welfare Rights Adviser (Help to Claim Team)
Salary scale £31,536 – £33,698 FTE
Full and Part time roles available
We are looking for an experienced Welfare Rights Adviser to join our Help to Claim team, providing advice and support to clients on their entitlement to Universal Credit. You will support clients throughout the claims process, from making an initial claim through to receiving their first payment, ensuring they have the knowledge and confidence to manage their claim independently.
You will carry out benefit entitlement checks, identify any additional advice needs, and make appropriate referrals where issues fall outside the scope of the Help to Claim service. A key part of the role is ensuring clients receive accessible, responsive and high-quality advice through telephone and digital channels.
You will have experience of providing welfare rights advice to a wide range of clients, helping them achieve the best possible outcomes for their circumstances. You will be organised, able to work independently, and committed to delivering an excellent client service.
Excellent verbal and written communication skills are essential, together with the ability to listen, engage and empathise with potentially vulnerable clients. A solution-focused approach, strong organisational skills and the ability to work collaboratively with colleagues to achieve wider organisational objectives are also essential.
What We Offer:
Competitive salaries
Flexible working patterns with the option of hybrid working
Supportive, inclusive work environment
Ongoing training and development to help you grow
A real chance to make an impact in the lives of people across Leeds
Who We’re Looking For:
We’re seeking people with strong communication skills, resilience, a commitment tosocial justice, and the desire to support our communities through high-quality advice and casework.
Whether you’re exploring a client’s problem with them, supporting someone through an advice issue , guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.
Based in Leeds from our City Centre Hub/Hybrid, Various Hours available.
Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.
Further information about the roles including application form can be downloaded:
Help To Claim Adviser Job Pack
Application Form
Monitoring Information Form
Please note that CVs are not accepted as part of the application process.
Due to high levels of interest in our roles, we are unable to respond individually to applicants who are not invited to interview.
