Working for us

Job opportunities

Looking for a job that makes a difference?  At Citizens Advice Leeds our team helps over 30,000 people a year with advice and support that makes a positive impact on people’s lives.

Everyone contributes to this, not just advisers, but also administrators, trainers and back office staff, all have a role to play in helping us to achieve our goals.

Apply for a job opportunity

Follow the links for more information on a role and how to apply.

Employee benefits

We want our staff to feel appreciated and well rewarded for the valuable work they do, so we offer excellent terms and conditions to our employees including:

  • A flexible 35 hour working week
  • Annual leave starting at 25 days p.a. plus 12 bank holidays
  • Policies that support a healthy work-life balance
  • Employee Assistance Programme
  • Pension scheme
  • Modern offices in a city centre location

Promoting equality, valuing diversity and working inclusively are integral to our ethos as an employer and service provider.  We are a Disability Confident Employer and a signatory to the Mindful Employer Charter.

Current job opportunities at Citizens Advice Leeds

Citizens Advice Leeds is working for a fairer society where people are free from the effects of poverty and injustice.  We are a local charity helping over 30,000 people a year to resolve financial, housing, employment and other legal issues.  We have reopened our face to face services but much of our advice will still be delivered by telephone and online channels.  

If you’d like to join our team helping service users find solutions to their problems, we have a number of opportunities open to qualified and trainee candidates who will bring enthusiasm, strong communication skills and a focus on delivering positive outcomes to their work.

Social Welfare Law Solicitor/CILEx Practitioner

Hours: Full or part time; 21-35 hours per week, some out of hours working, with time off in lieu
Salary: NJC Scale Points 23-25, £32,077 – £33,945 p.a. depending on experience

In 2024 we’re entering an exciting phase of development to increase access to free legal advice in Leeds and we’re seeking a Solicitor/CILEx Practitioner with PQE in a Social Welfare Law specialism to join our legal advice team.

The legal advice team is part of our Specialist Services department, working alongside caseworkers and support workers to respond to the complex and multiple problems our clients face. We would welcome applications from candidates who can strengthen our capacity in Housing advice, or bring expertise in Immigration, Discrimination or Family law. 

The Social Welfare Law Solicitor/CILEx Practitioner will carry their own caseload , ensuring that quality and performance standards are consistently met, and support the development of caseworkers in their specialism. 

The successful candidate will have recent and significant post qualification experience in a Social Welfare law subject.  Alongside legal advice skills, we’re seeking candidates with a commitment to access to justice and an interest in working in the not for profit sector.

How to Apply

Closing date for applications: Please note all applications will be considered as they are received, so please apply early.
Interviews: Once your application has been considered we will contact candidates to arrange an initial interview, either in person or video call.
If you would like an informal chat about this role or have any queries please email: jobs@citizensadviceleeds.org.uk

Social Welfare Law Solicitor/CILEx Practitioner
CAL Application Form
Monitoring Information form

Due to high levels of interest in our roles, we are unable to respond individually to applicants who are not invited to interview. If you do not hear from us within 4 weeks of your application, you should assume you are not being invited to interview on this occasion.

Outreach Advice Worker/Trainee

Hours: 21 hours per week
Location: Citizens Advice Leeds, Leeds City Centre & Community venues
Salary: NJC Scale points: Qualified: 18-22 (£29,269 – £31,364p.a.) pro rata; Trainee: 7-12 (£24,294 – £26,421p.a.) pro rata
Contract: Permanent

As an Outreach Advice Worker you will join our established team delivering advice sessions at partner venues in Leeds, including GP surgeries, building society offices and other community venues, as well as via telephone and digital channels.  

You will play a key role in ensuring our clients receive good quality advice, including carrying out benefits checks, assisting with applications and appeals, and contributing to team rotas and targets.

Strong communication skills and the flexibility to be able to work in a variety of community settings are some of the key attributes needed for this role.

Trainee Opportunity

Applications are invited both from qualified/experienced advisers, and from motivated candidates looking for a career development opportunity in the advice sector.  

As a trainee you will develop the skills to deliver advice over the phone and online, covering a range of subjects including energy, welfare rights.  If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we’re offering training and support to enable you to achieve full competence in 6-8 months.

Closing date for applications: 10am, 29th May 2024
Interviews: 3rd June 2024 onwards

Further information and application packs for the above post can be downloaded below.

Front Desk and Volunteer Supervisor

Hours: 28 hours per week, worked over 5 days covering 8:30am to 2pm
Location: Leeds City Centre
Salary: NJC Scale points 18 – 20 (£29,269 – £30,296 p.a.) pro rata
Contract: Fixed Term until 31.3.2025, with extension subject to funding

We are seeking a Front Desk and Volunteer Supervisor to join our established frontline service delivery team and play a key role in helping our Advice Hub run to a high standard, with a strong focus on customer service.  

The successful applicant will have experience of working on a busy front desk or reception, supporting staff and/or volunteers and overseeing day to day service delivery.

You should have excellent communication skills and an understanding of the importance of support, training, development and motivation for individuals. You should be organised, solution focused and a good team player.

Closing date for applications: 10am, 29th May 2024
Interviews: 3rd June 2024 onwards

Legal Administrator

Hours: 21 hours per week
Location: Leeds City Centre
Salary: NJC Scale points 12-17 (£26,421 – £28,771 p.a.) pro rata
Contract: Permanent

We are seeking an experienced Administrator to join our Legal Advice Team. You will play a key role in supporting solicitors and caseworkers and ensure a smooth journey for clients accessing legal aid funding. 

You will have strong organisation and administration skills, and experience of working with a wide range of customers, clients and contacts in a busy service, producing accurate work and meeting deadlines.

Flexibility and a positive approach to work are important attributes required for this role. Strong oral communication skills are essential as is the ability to listen, engage and empathise with potentially vulnerable clients.

Closing date for applications: 10am, 29th May 2024
Interviews: 3rd June 2024 onwards

Please note the closing date and time as applications received after this will not be accepted. Job Packs and application form can be downloaded below. Completed application form should be sent to jobs@citizensadviceleeds.org.uk

Outreach Adviser/Trainee
Front Desk and Volunteer Supervisor
Legal Administrator
Application Form
Monitoring Information Form

Due to high levels of interest in our roles, we are unable to respond individually to applicants who are not invited to interview. If you do not hear from us by 10th June 2024, you should assume you are not being invited to interview on this occasion.

Email Us

Email Us

Click Here

Call us

0808 2787878

Monday-Friday 9am - 5pm

Local Advice

Local Advice

& Support

Follow us

Follow us

on Twitter

northern powergrid

northern powergrid

the money & pensions service

the money & pensions service

leeds city council

leeds city council